If you encounter an emergency in Japan, do you know what to do？
For foreigners who don’t speak Japanese, facing trouble in a foreign country can be very stressful.
In this post, we will explain who to contact in an emergency and how to respond.
Emergency Contact
First, there are only two important phone numbers to remember.
①“The police” phone number is “110”.
Call this number if you are the victim of a crime （such as theft or violence） or involved in a traffic accident.
You can call by tapping this link.
②“The fire department and ambulance” phone number is “119″.
Call this number in case of a fire, sudden illness, or serious injury.
You can call by tapping this link.
Telephone Answering
① First thing to Say
When the call is connected, try requesting assistance in your native language.
Examples
- In English, say “English, please”.
- In Chinese, say “我会说中文”.
- In Korean, say “한국어 할 수 있어요”.
The operator may transfer you to someone who speaks your language or arrange for an interpreter.
② Describe the Situation
When calling the police, state what happened, such as “Robbery” or “Traffic accident”.
When calling the fire department or ambulance, explain your situation, such as “Fire” or “Sick/Injured”.
③ Provide Your Information
If you know your location, give the name and address of your hotel.
If unsure, mention a nearby landmark, building, or station.
Alternatively, use your smartphone’s map app to find and share your current location.
If a Japanese person is nearby, ask them to help convey the location.
Lastly, provide your name and contact number.
Things to Prepare in Advance
① Download a Translation App
Having an offline-enabled translation app can help in emergencies.
② Create a Note for Emergencies
Prepare a “Help Card” with key phrases and save it on your smartphone or print it out to carry with you.
How to Get Help Without Calling
① Visit a Police Box （Koban）
Koban are small police stations often located near train stations or in towns.
Look for the sign “KOBAN” and ask the officer there for help.
② Ask for Help From People Around You
Use simple English phrases like “Help me！” or “Ambulance！” and gestures.
Alternatively, show them your “Help Card” or use a translation app.
Other Useful Information
① Contact Your Embassy or Consulate
If you lose your passport or face more serious problems, contact your embassy for advice.
Find their location and contact details before your trip.
② Call the Japan Helpline
This organization provides 24/7 support in English for various emergencies faced by foreigners in Japan.
They can refer you to medical institutions or legal consultation centers.
If you do find yourself in trouble, the most important thing is to remain calm.
Most people in Japan are kind and willing to help if you ask.
We hope you have a safe and enjoyable journey！
